Skills & Competencies for Employee Services Manager
Employee Services Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Employee Services Manager
Manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment.
JOB RESPONSIBILITIES for Employee Services Manager
Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs.
Employee Services Manager SALARY RANGE
BASE 50%
$112,691
TOTAL 50%
$119,996
Job Level
M02
Job Code
HR09200389
Education/Degree
Bachelor's Degree
Reports To
Director
Employee Services Manager Skills and Competencies List
9 general skills or competencies (Job family competencies) for Employee Services Manager
1
Job Family Competencies –
Internal Communications
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains how effective internal communications can improve employee retention.
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Level 2 Behaviors
(Light Experience)
Tracks the performance metrics to support the effectiveness of both internal and external communications.
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Level 3 Behaviors
(Moderate Experience)
Works on opportunities to promote and positively represent our organization through internal communication.
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Level 4 Behaviors
(Extensive Experience)
Schedules collaborative meetings with internal teams to forecast campaign performances.
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Level 5 Behaviors
(Mastery)
Strategizes internal communication plans designed to connect key stakeholders with your organization.
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2
Job Family Competencies –
Career Development and Coaching
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists basis activities and job responsibilities of career coaching.
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Level 2 Behaviors
(Light Experience)
Tracks employee and client competencies and needs to identify better career paths and growth.
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Level 3 Behaviors
(Moderate Experience)
Uses various coaching techniques to enhance engagement, career development, and career growth.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic coaching to manage the planning, career path development, and performance of our employees.
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Level 5 Behaviors
(Mastery)
Keeps abreast with emerging trends relating to career development and coaching.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Employee Services Manager
1
Core Competencies –
Resource Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Lists different types of resources and their values.
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Level 2 Behaviors
(Light Experience)
Tracks resource reconciliation data and regularly reports to management.
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Level 3 Behaviors
(Moderate Experience)
Reviews project budget variance issues with management relative to physical, human, and other resources.
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Level 4 Behaviors
(Extensive Experience)
Negotiates with external vendors to obtain critical resources.
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Level 5 Behaviors
(Mastery)
Predicts industry and market trends and plans resource management accordingly to guarantee organizational success.
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2
Core Competencies –
Project Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Cites methods and techniques used for scheduling project deadlines.
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Level 2 Behaviors
(Light Experience)
Adheres to organizational policies to guarantee the project aligns with standards and expectations.
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Level 3 Behaviors
(Moderate Experience)
Analyses new project management tools and methodologies and reports recommendations to management.
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Level 4 Behaviors
(Extensive Experience)
Designs and sets key performance indicators to measure and track the teams' progress.
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Level 5 Behaviors
(Mastery)
Develops and oversees the execution of an adaptable standard operating procedure for projects.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
Summary of Employee Services Manager skills and competencies
There are 0 hard skills for Employee Services Manager.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
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